Position Description

AmeriCorps Outreach Provider

POSITION CHARACTERISTICS

As an Outreach Provider, members provide street outreach, housing placement, and housing retention support to people experiencing homelessness. Services are focused on principles of “Housing First,” choice and empowerment, collaborative case management, use of evidence-based practices, appropriate interventions for each target population, and are recovery-oriented. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Responsibilities: The following reflects the program's definition of duties and responsibilities for this position but does not restrict the duties and responsibilities that may be assigned.

• Street outreach to people experiencing homelessness.  
• Help clients set long-term housing goals and connect with wraparound services.
• Provide information about local resources.
• Housing placement/retention support to recently housed individuals and families to include:  
• Accessing community resources and referrals to maintain permanent housing.  
• Assist with enrollment in applicable benefits and attend eligibility meetings.  
• Assist with VISPDAT assessments and supporting Coordinated Entry efforts (once implemented). 
• Assist with data entry into case management systems and reporting requirements as necessary.  
• Participate in volunteer recruitment and coordination.  
• Partner with local agencies training as needed and required by the program.  

EQUIPMENT OPERATED

Computers, tablets, scanners, copiers, telephones, and other general office equipment.

CONTACTS WITH OTHERS

Member will have regular contact with unhoused individuals, veterans, and families. As well as the general public,social service agencies, social workers, government agency representatives, business representatives, members of the community, fellow members, and program staff.

CONFIDENTIAL DATA

Member will have access to personal protected information about beneficiaries and are required to comply with HIPPA guidelines.

POSITION CONDITIONS

While in this position members will typically spend time sitting, standing, climbing stairs, walking, driving, carrying(25 lbs.), lifting (25lbs.), bending stooping, kneeling.  Operating a computer keyboard, firm/strong grasping, and repetitive hand control. Able to complete all forms in personal writing.  Makes and receives telephone calls.  Use of copier, fax machine.  Frequently subjected to outside environmental conditions when performing street outreach.

These physical demands are not and should not be construed to be position qualification standards but are illustrated to help SBC AmeriCorps and the member identify where reasonable accommodations may need to be considered.

KNOWLEDGE, SKILLS, AND ABILITIES

•   Computer skills with online meetings and different email applications.

•   Able to work independently; work as a member of a team, and work effectively with other community agencies in the best interest of the beneficiary, agency, and organization.

•   Exercises mature judgment.

•   Maintain a regular attendance

•   Must maintain and execute confidential information.

•   Demonstrated ability to work with diverse communities.

•   Good problem solving and conflict resolution skills

•   Must embody the mission and vision of the organization.

•   Must have good oral and written communication skills and the ability to work with diverse populations.

•   Must follow appropriate legal and ethical professional conduct.

•   Ability to stand 50% of the time includes walking around.

EDUCATION AND REQUIREMENTS

• Requires High School diploma or GED; or ability to obtain one during the service year.
• Complete and pass a background check.
• A valid driver’s license and reliable insured transportation- useful, but not required.